Last update: May 4, 2018

The protection of personal data is important to Software Clinic s.c., therefore we conduct our activities in accordance with the provisions of the law regarding the protection of personal data and data security. Below we describe what information we collect, what we do with it and who we share it with. We limit the use and collection of information about users of our website to the minimum necessary to provide services at the highest level. The following paragraphs contain the rules for collecting and disseminating information about users applicable on our website www.software-clinic.pl.

When using the website www.software-clinic.pl, data is collected while browsing the website and creating a user account.
The Privacy Policy describes:

• types of information collected and their purpose;
• how we might use this information;
• information about information security;
• ability to access, edit and delete this information;

Information collected

Software Clinic s.c. limits the collection and use of information about users to the minimum necessary to provide our users with the highest level of services, which includes:

• proper functioning of the website www.software-clinic.pl;
• informing our customers about the products and services we offer;
• possibility to download and run a trial version of the software;
• possibility of placing orders and customer service;
• possibility to use technical support and report errors;

We collect information as follows:

Server statistics

Like most websites, we store http queries that are directed to our server. The statistics collected on our server include the following information:

• IP address (public) of the computer from which the query came - it may mean directly the IP address of the user's computer;
• query time;
• http request;
• http response code;
• the number of bytes sent by the server;
• URL of the page previously visited by (if any);
• information about the user's browser;
• information about errors that occurred during the http transaction;

Cookies

Our websites use "cookies" to facilitate the use of its resources. "Cookies" contain useful information and are stored on the user's computer - our server can read them when reconnecting to this computer. Most web browsers allow cookies to be stored on the user's end device by default. 

Cookie name	Type	Purpose of saving
_ga	2 years	This third-party Google Analytics cookie is used to distinguish users for the purpose of collecting information about visits to the website. This cookie helps us identify areas of the website that require improvement. The _ga cookie does not allow Software Clinic s.c. to personally identify the user, as no information or personal data is tracked.
_gid	24 h	This third-party Google Analytics cookie is used to distinguish users for the purpose of collecting information about visits to the website. This cookie helps us identify areas of the website that require improvement. The _gid cookie does not allow Software Clinic s.c. to personally identify the user, as no information or personal data is tracked.
_gat*	10 minutes	This external Google Analytics cookie is used by Google Analytics to monitor the query rate of its own servers. This cookie helps Software Clinic s.c. identify areas of the website
Other Google cookies		https://policies.google.com/technologies/types
cookieaccept	1 year	Save information whether information about "cookies" files should be displayed to the user

Information provided by the user when creating a user account

On our website it is possible to create a user account. When creating an account, we require the following data: email address, name and surname of the contact person, telephone number. This data is sufficient to perform most of the tasks related to running the trial version of the program. Additionally, the user can provide the following data: company name, street and number, city and postal code, voivodeship and Tax Identification Number. This data is required if the user wants to place an order at Software Clinic s.c. and use the commercial version of the SmartDental software and other services provided by Software Clinic s.c..

Consent to sending commercial information

When creating a user account, you can consent to the sending of commercial information by Software Clinic s.c.

For more information on how you can access, manage or delete data related to your use of www.software-clinic.pl see section Access, edit and delete informationin this policy.

Methods of using the collected information

Server statistics

We use users' IP addresses to diagnose problems related to the operation of our server, analyze security breaches and manage our websites. The IP address is used to identify and collect demographic information from website visitors (e.g. information about the region from which the connection was made). This information is in no way combined with personal data of subscribers to e-mail lists and Software Clinic s.c. products and services.

Cookies

Cookies are used to adapt the content of websites to user preferences and optimize the use of websites. They are also used to create anonymous, aggregated statistics that help understand how the user uses websites, which allows improving their structure and content, excluding personal identification of the user.

Information provided by the user when creating a user account

The data provided by the user when creating an account on the website www.software-clinic.pl is used to provide services offered by Software Clinic s.c., including:

• generate a trial license needed to run the trial version of the SmartDental software on the user's computer;
• managing test and commercial licenses;
• user's ability to access quick technical support;
• implementation of customer service, including: fulfillment of orders and settlements, as well as providing technical support and contact with the customer;

This information is not made available to third parties, except after obtaining the prior consent of users or if required by applicable law.

Consent to sending commercial information

The consent authorizes Software Clinic s.c. to send commercial information to the provided email address (e.g. information about promotions, new products and services).

This information is not made available to third parties, except after obtaining the prior consent of users or if required by applicable law.

Information security

We make every effort to protect Software Clinic s.c. and users against unauthorized access, unauthorized modification, disclosure and destruction of information in the possession of Software Clinic s.c.. In particular:

• on the website www.software-clinic.pl we use SSL encryption;
• we control our methods of collecting, storing and processing information, including physical security measures, to protect against unauthorized access to the system;
• We grant access to personal data only to those representatives or authorized partners of Software Clinic s.c. who need to have access to them in order to process them for the needs of Software Clinic s.c. Moreover, under the contract, they are obliged to maintain strict confidentiality, and if they fail to fulfill these obligations, they may face consequences, including termination of cooperation.

Protection of privacy of minors

Our websites do not monitor or verify age information. Information provided by users is only processed for the purpose specified in this security policy. Minors should not use the website without the knowledge of their parents or guardians.

Links to other sites

The software-clinic.pl website may contain links to third-party websites. Software Clinic s.c. is not responsible for the availability and content of such websites. Clearly Software Clinic s.c. does not claim any rights to these websites and their content, because Software Clinic s.c. does not control the information behind the links and is not responsible for the content and information contained therein. The use of third-party websites is at your own risk.

Access to information, editing and deleting

The user can delete or block cookies and request the deletion of his account in the online reservation reservation system.

Deleting cookies

If you do not want cookies to be stored on your device, you can change your browser settings at any time to prevent some or all websites from storing them or to notify you each time a website wants to store such a file on your device. You can also delete cookies that have already been saved on your device at any time.

Due to the variety of browsers available on the market that allow you to browse the website, the management of "cookies" files may differ between them. Therefore, in order to block the acceptance of cookies, we recommend that you familiarize yourself with how to manage the privacy/security functions located in the menu of the browser you use. You will find them in the menu in the "Options" or "Settings" tab. You can also use the "Help" function in your browser.

Below are links to cookies management instructions for the most popular browsers on the market:

Firefox | Opera | Internet Explorer | Chrome | Safari

Disabling the "cookie" information in the browser does not deprive the user of access to the resources of our website, however, some functions may not work properly (e.g. online reservation system).

Editing data and withdrawing consent to sending commercial information

At any time, the user may edit his/her data and/or withdraw consent to sending commercial information by Software Clinic s.c.. This option is available in the Customer Panel on the website www.software-clinic.pl - select the Change Company Details.

Withdrawal of consent to sending commercial information is also available at the end of each commercial information sent. Withdrawal of consent is done by clicking Unsubscribe from the newsletter.

Deleting a user account

The User may request from Software Clinic s.c. deletion of the user account and all personal data relating to the user.
If the user does not have active products, trial versions or services of Software Clinic s.c. may use the option of deleting the user account by sending an appropriate letter to the registered office address or via email This email address is being protected from spambots. You need JavaScript enabled to view it..
Data of customers who use the SmartDental software or the services of Software Clinic s.c. are necessary to perform Customer service activities and may be deleted if you stop using the above and when the statutory deadlines for possible mutual claims expire.

Changes

Privacy policy of Software Clinic s.c. may change from time to time. Your rights under this Privacy Policy will not be limited without your express consent. Any changes to the Privacy Policy will be published on this page, and we will inform about significant changes in a more visible way (in the case of some services, including sending an appropriate e-mail notification).

Security policy until May 25, 2018